Terms & Conditions

Terms and Conditions

Effective Date: 5/6/2025

Welcome to Soul Flamez! These Terms and Conditions ("Terms") govern your use of our website, www.soulflamez.com, and your purchase of our products. By accessing or using our site, you agree to these Terms.

1. General Information

This website is owned and operated by Soul Flamez. Throughout the site, the terms “we,” “us,” and “our” refer to Soul Flamez.

2. Use of Website

By using this site, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or legal guardian. You agree not to use our products for any illegal or unauthorized purpose or to violate any laws in your jurisdiction.

3. Product Information

We aim to provide accurate descriptions, pricing, and availability for all Soul Flamez products. However, we reserve the right to correct any errors and update information at any time without notice.

Please note that the colors and appearance of our handmade candles may vary slightly due to screen differences and the artisanal nature of our products.

4. Orders and Payments

All orders are subject to acceptance and availability. Prices are listed in [Insert Currency] and are subject to change without notice.

Soul Flamez reserves the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, or product unavailability.

5. Shipping and Delivery

Orders are typically shipped within 5 business days. Delivery times may vary depending on your location and chosen shipping method. Soul Flamez is not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns and Refunds

Please refer to our Refund & Return Policy for full details. We accept returns on unused candles within 14 days of delivery. Items must be returned in original condition and packaging.

If your item is damaged or defective upon arrival, contact us within 7 days with photos, and we will offer a replacement or refund.

7. Intellectual Property

All content on this site—including product designs, text, logos, images, and graphics—is the intellectual property of Soul Flamez and protected by copyright laws. You may not reproduce, distribute, or use our content without our written permission.

8. Limitation of Liability

Soul Flamez is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Always follow candle safety instructions provided with your purchase.

9. Privacy Policy

Your personal information is collected and handled in accordance with our Privacy Policy. We value your privacy and are committed to protecting your data.

10. Changes to Terms

Soul Flamez reserves the right to modify these Terms at any time. Any changes will be posted on this page. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.