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Privacy Policy

A legal disclaimer

Privacy Policy

Effective Date: 5/6/2025

At Soul Flamez, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.soulflamez.com or make a purchase from us.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide directly to us, such as when you:

  • Place an order

  • Subscribe to our newsletter

  • Fill out a contact form

  • Create an account (optional)

Personal Information may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through Wix or third-party providers like PayPal/Stripe)

We may also collect non-personal information like browser type, IP address, and pages visited for analytics and site improvement.

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Send order confirmations and updates

  • Respond to inquiries or customer service requests

  • Send promotional emails (if you opt in)

  • Improve our website and services

3. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share your information with trusted third parties only when necessary, such as:

  • Shipping providers (e.g., USPS, UPS)

  • Payment processors (e.g., Wix Payments, PayPal)

  • Analytics tools (e.g., Google Analytics)

These providers are only given the information needed to perform their services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, understand usage patterns, and offer targeted promotions. You can choose to disable cookies through your browser settings.

5. Data Security

We use secure servers and encryption protocols to protect your personal data. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails at any time (via unsubscribe link)

  • Request that we stop processing your data

To exercise these rights, contact us at [your email address].

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our site is not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal information, please contact us.

9. Changes to This Policy

Soul Flamez may update this policy occasionally. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website after changes indicates your agreement.

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